Information regarding orders and deliveries during the year-end and New Year holidays, and information regarding support desk closure periods.
Thank you for visiting the Steam Deck Store.
We would like to inform you of the following information.
Holiday period of the support desk
Wednesday, Dec. 28, 2023 – Wednesday, Jan, 3, 2024
We will respond to your inquiries in order from Thursday, January 4, 2024.
Please note that it may take some time for us to respond to your inquiry if there is a high volume of inquiries. Thank you for your understanding.
・Please click here for frequently asked questions about the KOMODO Steam Deck Store.
・Please contact Steam Support if you have any initial defects, product defects, or questions regarding the product.
・If you wish to return an item, you must contact us within 14 days from the date of receipt, but this does not include the holidays listed above.
※ Returns must be sent to the specified address, not to KOMODO. Hence, after requesting a return from support, please wait for us to contact you.
Closing period for delivery during the year-end and New Year holidays
Japan: Friday, Dec. 29, 2023 – Monday, Jan. 8, 2024
Korea: Saturday, Dec. 23 – Monday, Dec. 25, 2023 & Saturday, Dec. 30, 2023 – Monday, Jan, 1, 2024
Hong Kong: Saturday, Dec. 23 – Tuesday, Dec, 26, 2023 & Saturday, Dec. 30, 2023 – Monday, Jan. 1, 2024
Taiwan: Saturday, Dec. 30 – Monday, Jan. 1, 2024
※ The estimated shipping date of [3-9 days] will be excluding the above period. Thank you for your understanding.
Thank you in advance for your understanding that it may take some time for delivery.