Legal Lines

Store Information

Store name	KOMODO STATION
Distributor	KOMODO Co., Ltd.
C.E.O.	Ricky Uy
Address	Cross-C Akihabara 8F, 4-7-11 Sotokanda, Chiyoda-ku,Tokyo, Japan 101-0021
Products handled	Personal computers, related products
Sales price	Please refer to the product page.
Sales volume	We may limit the amount that each customer can order. Products that have limits on the amount that can be ordered will have the limits stated on the product page. Orders that exceed the limit may be subject to cancellation or take longer to deliver.
Expenses to be paid by the purchaser other than the purchase price, shipping fees, etc.	The following fees will be incurred for payments made via bank transfer, convenience store, or Pay-easy. • Bank transfer fees (varies per bank) • Convenience store payment fee: 190 yen • Pay-easy payment fee: 190 yen
Order validity period	The order will be canceled if the payment is not received by the payment deadline when using bank transfer, Pay-easy, or convenience store payment options.
Delivery time	Physical products are typically shipped within 5 business days once payment has been received. Please be aware that delivery times may be affected by factors such as weather conditions, natural disasters, traffic congestion, and high demand during peak seasons.

Returns and Limited Warranty

Cancellation after Payment	Cancellations will not be accepted after the order has been paid for and shipping arrangements have been confirmed. If a Product is not received, cannot be delivered, or is refused by the customer for reasons attributable to the customer, and is subsequently returned to our designated warehouse, a refund will be issued minus JPY 3,000 per unit. If you wish to cancel an order after payment has been made, please be sure to refer to [Return Policy].
Returns Policies	【 Steam Hardware 】 Customers who purchase Valve products, including the main unit, component parts, and accessories (collectively referred to as the “Products”), from our store have the right to return the Products within 14 days, including the day of receipt. Returns will be accepted only if the Products are new, unopened, and include the original outer packaging at the time of delivery. ■ Return Procedure 1. Within 14 days, inclusive of the date of receipt of the Products, please submit a return request via the inquiry page and complete the application by providing the required information listed below: ・Order number ・Product name/model name ・Full name ・Postal code/address ・Phone number ※ Please note that if the return request is not successfully completed by the deadline for any reason, including but not limited to missing required information or failure to respond to confirmation requests, the customer’s right to return the Products will be forfeited. 2. Please complete the return of the Products to the address specified by us within 14 days, inclusive of the date on which our return instructions are sent. ※ Please note that the return address is not our headquarters. We are unable to accept or process any Products that are returned before our return instructions have been issued. 3. Upon receipt of the returned Products, we will conduct an inspection. Once it has been confirmed that the Products are new and unopened, a refund of the purchase price will be issued within 14 days. ※ Please note that if the Products are found to have been opened, returns will not be accepted under any circumstances. If a product defect is discovered after opening, or if an issue is believed to be covered under the manufacturer’s warranty, please follow the instructions provided on the Steam Support page to receive support. 【Audials】 If you are not satisfied with the product, you may request a refund within 14 days from the date of purchase, regardless of the reason. Requests made after the 14-day period will not be accepted in accordance with the license agreement.
Refund methods	Refunds will, in principle, be made using the same payment method used at the time of purchase. If this is not possible, the refund will be issued via bank transfer, in which case any applicable bank transfer fees will be deducted from the refund amount.

Payment Methods

Payment methods	Credit card, au PAY, Alipay, MerPay (convenience store, bank transfer, Pay-easy currently unavailable for maintenance), PayPay.
Payment period	At the time of order (Exception listed below) Bank transfer: within 7 days of ordering Convenience store: within 3 days of ordering Pay-easy: within 10 days of ordering

Commercial Use Prohibited

The products sold through this site are for individual customer use and the internal use of applicable companies only. Products may not be resold to third parties or used for other commercial or business purposes under any circumstances.

Timing of Transfer of Ownership

Ownership is transferred to the customer when the customer completes payment for the full amount due and the product is shipped. However, the Company shall bear responsibility for any product that ends up lost before reaching its delivery destination due to the intentional or negligent fault of the delivery company.