Please accept the product and then submit a return request. If the product is refused upon delivery, a refund will be issued after confirming that the product has been returned to the warehouse, minus shipping and handling charges.
※ Please note that it may take up to two weeks for the product to be returned to the warehouse.

Customers in Japan, Hong Kong, Taiwan, Korea can use the store.

With a standard account, each person can order up to four units.
With a bulk purchase account, orders start from five units.
Depending on stock availability, KOMODO may adjust the purchase limits at our discretion, regardless of account type. Thank you for your understanding.

When we have an estimated restocking timeframe for an out-of-stock item, the expected restock period will be shown for each model.
For specific dates, please check our official social media channel or add the item to your “wishlist” to receive restock notification emails.

Yes, we have authorized retail stores in Japan, South Korea, Hong Kong, and Taiwan. Please see here for more details. For current stock availability, please contact each store directly.
※ Please note that products are not available for purchase at KOMODO’s head office.

If payment has not been completed: The order will be held for a certain period until payment is received. If payment is not received within this period, the stock will be released, and the order will be automatically canceled.
Once payment is completed: If fraudulent or inappropriate activity related to store usage is confirmed, the order may be canceled without prior notice.

Please provide us with the correct address here. Please note that we may not be able to accommodate a change to an entirely different address.

※ If your order status is “preparing for shipment”, the shipment has already been arranged and the address cannot be changed.
※ If the new address is a hotel, we may need documentation to verify your employment there.

※ Japan: As part of our fraud prevention measures, delivery is only available to the specified address. “Leave-at-door delivery,” “carrier office pickup,” “convenience store pickup,” and “post-order forwarding requests” are not accepted.
The estimated delivery timeframe is shown in advance on the model selection page. If you are unable to receive the product at the specified address after placing the order, the order will be treated as a cancellation at the customer’s request.
In such cases, a flat handling fee of JPY 3,000 per unit will be deducted from the refund, regardless of whether the item has been shipped. If the item has already been shipped, the refund will be processed after the product is returned to our warehouse, which may take approximately two weeks.

Please note that you cannot change the model of the product after the purchase is completed.

It may not have been delivered due to one of the following reasons. Please verify your email address and ensure that emails from [store@komodostation.com] are allowed, then contact us here.

・The email address entered is incorrect.
・The email has been sorted into your spam or junk folder.
・The email was rejected by your email security settings.

【Physical Products】
If your order status is “Processing,” you may cancel the order yourself through your My account by following the steps below.
※ Orders cannot be canceled once the status is “Preparing for Shipment.” Please submit a return request after delivery.

【Digital Products】
Conditions vary depending on the product. Please review the “Legal Lines” for details, and then contact us via the Contact Us page.

If you wish to return the product, please review our return policy here after delivery, then submit your return request.