Thank you for using KOMODO STATION.
Please find below information regarding the shipping schedule, as well as support and warehouse closures.
■ Shipping Schedule for “Steam Frame” and “Arcturus Vision Camera.”
[Japan / Taiwan / Hong Kong]
・Orders placed by 11:59 PM JST on Thursday, September 17 will begin shipping on Thursday, September 24.
・Orders placed on or after Friday, September 18 will begin shipping from Friday, September 25. After shipping resumes, orders will typically be shipped within 3–5 business days from the next business day after the order is placed.
■ Customer Support Closure
September 19 (Sat) – September 23 (Wed), 2026
*We will begin responding to inquiries in the order they were received from September 24 (Thu). Please note that if we receive a high volume of inquiries, responses may take longer than usual. Thank you for your understanding.
■ Warehouse Closure Period
Our warehouse will be closed during the period below. As a result, order shipments, inspection of returned products, and warranty services (returns and exchanges) will be temporarily unavailable.
[Japan]
Monday, September 21, 2026 – Wednesday, September 23, 2026
[Taiwan]
Monday, September 21, 2026 – Wednesday, September 23, 2026
Friday, September 25, 2026 – Wednesday, September 28, 2026
【Important Notes】
・Orders are not shipped on weekends or public holidays.
・We are unable to accommodate requests for specific delivery dates or times.
・Shipments may be delayed if there are any issues with the shipping information provided, such as an incorrect phone number, address format, or other incomplete or inaccurate details.
・Depending on order volume, shipping may take longer than usual. Thank you for your understanding.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Thank you for your patience, and we look forward to delivering your order.