Thank you for shopping with KOMODO STATION.
Please review the following information regarding our customer support and warehouse operations during the year-end and New Year holiday period.
【Customer Support Closure】
All Regions: Thursday, January 1, 2026
【Warehouse Closure Periods】
During the dates listed below, warehouse services will be unavailable. This includes order shipments, inspection of returned items, and warranty services (returns and exchanges).
Japan: Friday, December 26, 2025 – Monday, January 5, 2026
South Korea: Thursday, December 25, 2025; Thursday, January 1, 2026
Hong Kong: Thursday, December 25, 2025 – Friday, December 26, 2025; Thursday, January 1, 2026
Taiwan: Thursday, December 25, 2025; Thursday, January 1, 2026
【Important Information for Japan Only】
* Final shipment date of the year: Friday, December 26, 2025
* Orders with payment completed by 11:59 PM (JST) on Tuesday, December 22, 2025, will be shipped within the year. Please ensure that your shipping address is entered correctly at checkout.
* Orders with payment completed on or after 12:00 AM (JST) on Wednesday, December 23, 2025, may be shipped either before the end of the year or sequentially starting Tuesday, January 6, 2026, following the holiday closure.
* Due to increased shipping volume during the holiday season, delivery may take longer than usual even after your order has shipped. For details, please refer to the official Sagawa Express website (external).
【Information Applicable to All Regions】
* Please note that we are unable to accommodate shipments timed for Christmas or holiday gifts, or requests for delivery on specific dates.
* Estimated shipping dates are displayed on each product’s selection page. We are unable to provide individual shipment date inquiries.
* Customer support and shipping operations are closed on weekends and public holidays throughout the year, including the year-end and New Year period.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.